Your Guide to E-Commerce Website Testing: Checklist & Test Cases
The number of online buyers is expected to rise to 2.14 Billion by 2021. eCommerce has seen a tremendous increase in popularity over the past few years. This means that eCommerce website testing requirements have become more complex to keep up with the changing market.
eCommerce testing is a process used to assess and evaluate eCommerce websites and applications for their intended functionality. It is free from security and performance issues.
eCommerce website testing allows you to test different designs, specifications and traits of websites, as well as pages and features. This is because these are more likely to be susceptible to potential risks and issues that could affect the website’s performance.
Why is E-Commerce Website Testing so Important?
Contrary to popular belief, eCommerce testing does not only focus on security enhancements. Efficient eCommerce testing involves more than just ensuring that every component of the platform is functionally secure and robust.
A thorough security test of eCommerce applications can help you identify and resolve multiple issues before your business opens, make your services available smoothly, avoid financial risks, and conform to international standards to combat cyber threats.
E-commerce businesses often rely on a variety of software applications, mobile apps, and unified integrated system. Retailers who have developed custom eCommerce solutions need to ensure that their eCommerce websites pass all tests.
Test automation can speed up the time it takes to bring a product to market. However, a solid test case will make the process more efficient. Test management is not only important for identifying the changes required and taking the appropriate actions. It also assists in the development of powerful risk management processes as well as effective applications.
There are other reasons to test eCommerce websites.
- Ensure that all pages are thoroughly tested and that eCommerce transactions are fully secure and validated.
- Ensure that there are no compromises on critical factors like mobile responsiveness, customer security, user experience, loading speed, and customer data security.
- Validating and testing the product or application helps to protect it from hackers and intruders.
- E-commerce testing guarantees that applications are free from defects and easy to use.
E-Commerce Websites/ Apps
Before we get into the details about test cases and the checklist for eCommerce testing, let us first talk about the various types of eCommerce websites/apps that are available.
eCommerce apps/websites can be classified into five different categories depending on who the buyer is.
1. B2B (business-to-business) Model
This model is about one business helping another with the help an online platform. This model is illustrated by Alibaba.com and Amazon business. 3DXTech are some examples.
2. B2C (business-to-customer) Model
This type of business model focuses on businesses that help direct customers through an online shop from which they can purchase goods.
B2C models include Uber, Facebook, LinkedIn and Uber.
3. Model C2B (customer-to-business)
This model allows an individual to directly sell his product to large companies. This model is used by writers, artists, freelancers and web designers as well as other service providers.
4. C2C (customer-to-customer) Model
C2C is a business model where an individual sells his product directly to the customer. The person running the shop must do all the work, including product listing, website maintenance, shipping, and other tasks.
5. C2A (consumer-to-administration) Model
This is where the business transaction takes place between the individual and the public administration. This could be illustrated by booking a theatre seat through an online portal.
Quality Risques That E-Commerce Testing Can Prevent
A high-quality ecommerce solution can help you avoid unsatisfied customers, lost revenue, and a bad brand reputation. It can also help you identify and avoid other risks, such as –
Online Stores are not available
This is a problem that can be caused by the provider. This risk can be easily avoided with high-quality software testing, especially during peak periods, such as holiday sales.
Weak Search Functionality/Slow Loading Speed
Customers and website visitors prefer to look through the products before purchasing. Potential customers can be disappointed by slow loading speeds and poor search functionality, which can lead to low conversion rates.
Poor Shopping Cart Functionality
In some cases, a customer may be able to find the product they want but can’t order it because the shopping cart is not working properly. Customers cannot use a discount coupon, or add/remove items that do not work.
Website analytics can provide valuable insights into website traffic, sales conversion rates, average order value and revenue by traffic source. It also allows you to see the percentage of returning customers. Poor analytics and testing can cost a business the opportunity to have a solid basis for assessing its overall business strategy.
8 Essential E-Commerce Website Test Cases
Test cases are basically the non-scripted and scripted scenarios that are used to test the functionality of an eCommerce website. We have listed the top test cases your ecommerce website testing team should focus on.
1. General Test Cases
General test cases for eCommerce websites/applications should be composed thoughtfully and in a detailed manner. Pay attention to the smallest details such as the interaction quality of your homepage, navigation through the product categories, and whether the image of the product expands upon clicking.
You should perform the following tests on your website:
- Redirecting website links to the correct product/category pages
- Clear visibility of product price, category name and price, as well as company logo and product description
- Is there a product specifically listed for each category on all category pages?
- If the total number listed products on the category pages is correct
2. Homepage Test Cases
E-commerce websites have many more features than simple design. It is often viewed as a clickable slideshow or image with auto-scroll that redirects your website visitors to specific pages. However, it can be a powerful tool for marketing.
Your homepage is your profile page on your eCommerce website. This makes testing an essential component. The homepage should be a focal point for the QA team.
- Are the pages going to auto-scroll? If so, when will the images be refreshed.
- Is it possible for the customer to hover over the item and scroll to the next?
- Is it taking the customer to the correct page or the right product deal when clicked on?
- Is the loading speed acceptable
- Can all of the content, including banners and social media links, be viewed easily? ?
- Is the homepage the same in all browsers?
3. Test Cases
One of the most popular options for eCommerce stores is the search function. Customers may find it difficult to find the product that they are looking for even with an intuitively designed category. It is important to test search options and make it easy for customers to find products quickly without too much effort.
You should test the following important things in the search function:
- Does the search allow you to search based on brand, product, or other criteria? ?
- What are the different types of options that are available depending on brand, price, reviews/ratings and other parameters?
- How many results should you display per page?
- Are there any options to navigate between multi-page results?
Important to remember that a customer can search for a product on any page, including the homepage. Your website search must be adjusted accordingly.
This is an important part of eCommerce testing that is often overlooked. Following the client’s purchase, there will be a follow up session where customers are shown recommended items that they can buy. This section is important to check as it serves as an anchor that will help you win customer loyalty over the long-term. It is important to inspect this section for the following:
- Verify that the products recommended to clients are relevant and will be of interest to the client
- Do the recommendations appear on the page right after the client confirms their order?
Customers often leave websites or online stores without purchasing because of failed or unsuccessful transactions. Payments are one of the most important test cases to ensure a website is running smoothly. These are the most important things you should test on your payments page.
- You can check for all payment options starting at the beginning
- Customers can check in as guests and make payments. Should they register before they check out?
- Is the page inviting returning customers to sign in?
- Security testing is required for customer credit cards and other financial information storage. It is crucial to take every step to ensure financial information of users is secure.
- What is the return page after payment has been made?
- Is the customer sent an email/text message with an order confirmation and the order number?
6. Shopping Cart
A website’s shopping cart is a key feature. This requires extensive testing. Customers can store and select multiple items and then purchase them all in one place. The following are some examples of shopping cart test cases that should be included in testing:
- If all items are listed in the cart, their totals will be displayed.
- You can add items to your cart and then continue shopping
- Taxes applicable depending on the location
- You can add additional items to your cart with an accurate total
- You can remove items from your cart
- Shipping costs can be accurately calculated for different shipping options
- Coupons can be applied
7. Product Details Page
When testing eCommerce websites, the product page must be tested just as if the goods were in a brick and mortar store. It is therefore crucial to ensure that the products displayed correctly on the website.
It is important that customers log in accurately to the product page because it contains a lot of information such as the description, specifications, and pricing. You should check the following important points:
- Product price
- Image or images
- Specifications (size, colors or other options)
- Review and look at the options
- Shipping information
- Delivery options
- Details about in-stock/out-of stock
8. Post-Order Test Cases
There are many actions we can take when placing an order on an eCommerce site. It is important to test the functionality after purchase. The following are some of the most important post purchase test cases.
- Verify if the customer has the right to cancel or modify the order quantity
- The customer can review the history and order details of the items purchased in the past.
- Verify if the customer has the ability to modify billing/shipping, or any other profile information
The Top 7 Features of an E-Commerce Application
eCommerce testing is essential to ensure that your application works properly, it’s usability, and its user-friendliness are all checked.
These are the most important features that must be tested on an eCommerce website or app to make it easy.
Website Functionality For Different User Scenarios
Different user profiles, such as authorized customers and unauthorized sales representatives and managers of online shops, can make an eCommerce website/application work differently. You should ensure that all users can access your eCommerce website/application. This includes filtering items and adding/removing products to the shopping cart.
Compatibility with Web Browsers
Checking compatibility of eCommerce applications with different web browsers is one of the most important features. This includes Internet Explorer, Google Chrome and Opera. Firefox, Safari, Safari, Opera, Opera, Firefox, Safari and others. This is essential to ensure that customers can use your ecommerce website without any technical difficulties.
Workflow for Application
It is crucial to ensure that customers have a seamless eCommerce experience. This includes login and signup options as well as sorting functionality, search functionality, search functionality, sorting functionality, search functionality, add/remove functionality to the shopping cart, checkout process, payment gateway and payment processing.
Companies must reconsider their eCommerce testing strategies and adopt a mobile-first approach to their eCommerce applications. Mobile devices are increasingly popular among users. It is important to test the responsive design on different sizes of mobile devices.
Social Media Integration
No matter what type of eCommerce website or application you use, social media is an important factor in determining its success. However, to fully leverage it, you must ensure that social media integration is in line with your website’s architecture and workflow. eCommerce website testing is a great way to test the functionality and workflow of social media.
Security and vulnerability assessments
It is essential to remember that eCommerce testing should include security testing in order to identify vulnerabilities and security issues. Security issues are essential because eCommerce applications deal with sensitive information such as customers’ banking and personal data. There are many testing methods available to help you determine security issues, including SQL Injection and ethical hacks for login.
Another important aspect of eCommerce testing is the ability to assess the performance of your website/application. You will need to test several parameters, such as data transfer rate, efficiency and webpage loading speed. Also, you should check the database performance.
It is important to verify that various SEO strategies components, such as title tags, image alt tags and URL structure, are being implemented correctly to achieve higher rankings on top search engines. are accurate and meet the requirements.
Other than this, you can also test website content, web page format, cookies, social buttons and website accessibility. You can add/delete content, remove/add links, change shipping settings and analytics.